To ensure we can help everyone as efficiently as possible, please keep the following rules in mind when messaging our team:
- Text & Voice Only: Please note that we do not take phone calls. The numbers provided are for texting only. If you prefer not to type, feel free to send a voice message instead!
- The “One Message” Rule: We operate on a FIFO (First In, First Out) system, meaning we reply to the oldest messages first. Every time you send a new message, your thread moves to the “newest” spot, which actually delaysour ability to see it. For the fastest response, send one detailed message and wait for our reply.
- Respect the Process: Even if you are highly knowledgeable about how things work, our support team has specific protocols and questions they must follow to resolve issues. Please allow them to do their job without interference. Just as you wouldn’t appreciate someone telling you how to do your job, please extend that same professional courtesy to our team.
- Patience is Appreciated: Response times may vary depending on our current volume. If we aren’t replying as quickly as you’d like, rest assured that we have your message and will get to it—please just allow us a little more time to catch up.
- Talk to Us Like Humans: The person reading your message is a real human being, not a bot. We are happy to help, but we do not tolerate disrespectful, improper, or abusive language.
- Right to Refuse Service: Our support is a complimentary service. Our team reserves the right to ignore or block users who are intentionally rude or unprofessional.
- Be Descriptive: Include all relevant details (order numbers, screenshots, or descriptions) in your initial message so we can solve your issue in one go!
We ask that every one of our respected customers respects these guidelines to set a path for successful support and long-term cooperation.