Effective at arabiatvhub.com — Please review our structural guidelines regarding hardware returns, service cancellations, and processing fees.
Returns (Physical Products)
We offer a 30-day return window on all shipped physical hardware and devices. Our priority is ensuring you receive stable, high-performance equipment that meets your expectations.
If you need to initiate a hardware return or request a hardware replacement within 30 days of receiving your package, please ensure the item is securely packed in its original boxing and shipped back to the original distribution address. If you need confirmation on your specific return routing address, please contact our team for assistance.
Please note: All return shipping costs are the sole responsibility of the customer. We do not provide prepaid return shipping labels at this time.
Refund Framework
1. Physical Hardware & Shipped Items
Full refunds are applicable only if the physical item is returned completely unused, unaltered, and in its **original pristine condition** within 30 days of delivery.
- If a returned device shows clear signs of configuration, physical use, damage, or is missing structural internal components, a restocking fee ranging between 20% and 50% will be evaluated and applied.
- For change-of-mind requests, incorrect layout selections, or accidental orders, the buyer remains responsible for all inbound and outbound logistics costs alongside a standard 20% restocking fee.
2. Services & Digital Non-Physical Products
Because digital resources and account access lines are provisioned directly upon order generation, digital services follow a distinct set of operational rules:
- 1-Month & 3-Month Plans: These shorter operational lines are strictly non-refundable and non-cancellable once the digital account credentials have been officially generated and issued.
- 6-Month Plans & Above: Cancellation or refund eligibility is strictly restricted to a 24-hour window immediately following initial account activation.
- Requests filed past the 24-hour threshold are subject to review, and any partial approvals will incur processing penalties calculated on active usage overhead.
- If a dedicated trial line was provided to you prior to your final purchase, any subsequent refund approval on a full plan will automatically trigger a mandatory 10% system cancellation fee.
3. Processing Timelines & Transaction Fees
Once an official refund transaction is authorized and initiated by our administrative team, the credits typically require 2 to 5 business days to settle securely back into your banking or card account.
Important Financial Note: If your transaction was executed via Credit Card or PayPal, the baseline **4% gateway transaction processing fee is strictly non-refundable** under all circumstances, as payment processors do not return these operational service charges to us.
Before reaching out to your banking institution, please connect with us directly. We address and resolve 99% of setup, configuration, or billing issues within a few operational hours.
Disputes, Chargebacks & Account Fraud
We encourage open collaboration to solve any service anomalies. Filing an international payment dispute or card chargeback (whether intentional, accidental, or due to a lack of recognition on your statement) bypasses our direct help desk and forces an immediate security lockout.
⚠️ Any initiated payment dispute automatically triggers a mandatory $25 administrative dispute and reactivation fee.
Any system accounts linked to demonstrably fraudulent patterns, unauthorized checkouts, or the deployment of stolen payment instruments will face a permanent, irrevocable system ban and will be systematically documented and reported to payment card networks and the appropriate regulatory tracking agencies.
© arabiatvhub.com — All rights reserved. This framework is maintained systematically and subject to revision without prior notice.