TV Box Replacement ( no service included / box only )

TV BOX replacement includes a service that transfers your existing account to a new device, then ships it out

does not require sending your own box back to us

If you have a TV box or receiver that broke while still having membership left on it, then this is for you.

At checkout, include your previous device ID or the account username in the note section.

That is how we will know what account to transfer to the new unit before we ship it out.

If you do not include that info, your order will not be processed.

Please get in touch with us first to check if your device is supported before ordering, unless it was recommended to you by our agent. 

How does it work?

Message our support team to confirm that your device is supported and provide all required info.

Place the order and send confirmation to the agent. We will transfer your non-expired account to the new device and ship it out to you.

If your account has already expired, this is not for you

**Most Frequently Asked Question:** Many customers often believe that having an active service qualifies them for a complimentary box replacement. For example, some may say, “I have been with you for 8 years and just renewed my service; shouldn’t I receive a free replacement?”

It is important to clarify that, while we appreciate your loyalty, the answer is **NO**; we do not provide free boxes as part of our services. If your box, remote, or power adapter is damaged, you will need to purchase a new one. Additionally, please remember that if your service expires, you will need to renew it to continue enjoying our offerings.

In conclusion, having a box does not entitle you to free service, and having service does not provide a free box. Thank you for being so understanding!

If you have any questions, you may get in touch with our agents or contact us .